商务礼仪论文 旅行的印度方式

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Over the years, the Pope has been driven around in quite a few different vehicles, which most people refer to as the Popemobile. The last time the Pope visited the United States, for instance, his ride was a modified Mercedes-Benz M Class SUV which had been specially modified to accommodate his needs. In fact, Mercedes-Benz has a long history of creating vehicles specially for the Pope, and now Piaggio has joined in as well. Piaggios contribution, though, features just three wheels and is made from the rickshaw platform which is popular in India, where the vehicle was created.

The autorickshaw is now all set for a papal touch. Two made-in-Maharashtra three-wheelers desi versions of the 'Popemobile', the specially-designed automobile used by the Pope at public appearances, is to whirr across the Vatican. The three-wheelers have been presented to the Pope by Italian automaker Piaggio which manufactures them at its Baramati plant. The Piaggio Ape Calessino vehicles, that carry special insignia of the Vatican city and are white in colour in line with papal requirements, were presented to Pope Benedict XVI at the Vatican last week, marking one of the most visible Indian connections to the spiritual leader.

"These vehicles were given a complete look and feel of a Popemobile by putting a white coloured hood, white tyres, seat upholstery, and white body paint. The insignia on the doors is specially handcrafted. The entire vehicle was given a complete unique decor to suit the aura of His Holiness," Ravi Chopra, CMD of Piaggio's Indian subsidiary, told TOI.

Chopra said the Pope gave the delegation an audience where they apprised him of the vehicles and where they were manufactured. "He enquired about India and expressed a desire to visit the country," Chopra said. But would the Holy father actually get to use the vehicles and why would he prefer a three-wheeler over his fleet of cars? Chopra is confident he will. "Just as a golf cart, they can be used by the Pope, may be for moving in the garden or some other purpose," he said.

1. Based on your reading of the news clipping above complete the following statements:

a) a man who loves cars

b) a spiritual leader

the King of Vatican

an environmentalist

Piaggio, is………… company.

an Indian

a Vatican

an American

an Italian

To meet papal requirements, the manufacturer

a) presented the three-wheelers at the Vatican

b) modified the vehicles to accommodate the needs of the pope

c) designed the vehicles specially for the pope's public appearances

d) gave the vehicle a complete white look and the insignia of the Vatican city

The management of Piaggio is confident that the Pope will prefer a three-wheeler over his fleet of cars because ……………….

he needs it to play golf

he cannot use the other vehicles in the garden

it is more fuel-efficient

it is less polluting

Pick out from the passage a word that means 'a particular quality that seems to surround a person'





Read the passage given below and complete the sentences that follow : (5 Marks)

Many animals are able to communicate with each other very well-but none of them can talk as we do. That is, no animals use words.

Birds cry out and make sounds that other birds understand. Smells, movements, and sounds are used for communication by animals, through which they express joy or anger or fear.

Human speech is a very complicated process, which no animal can perform. One reason is that in a very special way we use a whole series of organs to produce the sounds we want to make when we utter words. The way our vocal cords are made to vibrate, the way the throat, mouth and nasal cavities are adjusted, the way the lips, teeth, lower jaw, tongue, and palate are moved - just to make vowel and consonant sounds, is something animals can't do. They cannot produce a whole series of words to make a sentence. And there is another, perhaps more important reason why animals can't talk. Words are only labels for objects, actions, feelings expressions and ideas. For example, the word 'bird' is a label for a living, flying object. Other words describe its colour, shape, flying and singing. Still other words would be used to tell what the speaker thinks or feels about the bird or its actions.

For human beings, therefore, the use of words means the use of labels or symbols, and then organizing them in a certain way to communicate something. This requires a degree of intelligence and logical thinking that no animals have. So, they can't talk the way people do.

1. While human beings use words to communicate, birds and animals are different since they

use ______________________________________________ for communication.

2. Though birds and animals cannot communicate like human beings, they are capable


3. The complicated process of human speech requires a very special way of using _________ _________________________.

4. Using words for communication requires intelligence and____________________.

5. Pick out a word form the third paragraph that means 'to move from side to side very

quickly and with small movements'

Read the passage given below and answer the questions that follow by choosing the answers from given options. (5 Marks)

The death of Dr Christiaan Barnard, the famous transplant surgeon, has occurred at a time when many of his modern counterparts are facing difficulties. Many of the early problems, such as tissue rejection, have, to a great extent, now been solved, thanks to the introduction of new drugs. However, there remains a major problem. The people in need of transplant surgery far outnumber the available organs.

The shortage of organ donors has caused several doctors to call for urgent improvements to be made to the system by which organs are donated. Many countries, such as Britain, have huge waiting lists of people whose lives could be saved by being given a kidney, lung, heart, or liver transplant. Sadly, many of them die before they reach the top of those lists.

Under the present British scheme, people are asked to carry donor cards, and/or put their names on the national donor register. Thus, if they lose their lives suddenly, for example, in a traffic accident, they have given permission in advance of their deaths for their organs to be used. If they have not done so, surgeons are faced with the task of asking the distraught next-of-kin for permission to use the organs of the deceased. Of course, often the relatives are too upset even to think of such a thing until it is too late. Organ transplants have to take place quite soon after the death of the donor.

Dying and donating organs is not something most of us like to think about, and only about 14% of people have registered. Now, it has been suggested that, instead of the present register, there should be a register of people who wish to opt out of having their organs removed for transplant surgery.

Increasing the number of donors is made more difficult because it is such an emotive issue. Just recently, an article in the Journal of the American Medical Association showed that half of the families in the United States refused, when asked for permission to use the organs of their loved ones.Â

1. Contemporary doctors face difficulties in transplant surgery because

a) tissue rejection has not been solved

b) expert doctors like Christian Barnard are not at hand to give advice

c) people needing transplant outnumber donors

d) introduction of new drugs has led to harmful side effects.


2. Patients often meet an unfortunate end because of…………

shortage of donors

tissue mis-match

lack of good doctors

lack of funds

3. Carrying donor cards is helpful in……………………

a) asking people to donate organs

b) preventing accidental deaths

c) locating relatives of donors

d) locating donors quickly after death

4. Many do not want to donate organs because …………………

they are selfish

they cannot reach the hospital in time

they are ignorant

d) of emotional reasons

5. The word 'distraught' in the third paragraph means…………..







5. Recently you celebrated your birthday in a grand manner. Many of your friends attended

the party. Write a brief description of the birthday party giving all the relevant details in

about 80 words.

(4 Marks)

6. You have noticed many stray animals on the road during the busy hours of the day. Write a

letter to the editor of a leading newspaper about the nuisance created by the stray animals.

Sign your name as Kriti/ Krishnan. (120 words)

(8 Marks)

7. While reading the newspaper, you came across the following news item.

Two Dutch women attacked, robbed in New Delhi

New Delhi: Two Dutch women on a world tour were brutally attacked and robbed of their money and passports by two men posing as tourist guides, police said.

Such incidents deter tourists from visiting the country. Based on the information given above, and using the ideas from the Unit Travel and Tourism and your own, write an article for a national newspaper in about 150 words on the subject offering suggestions for improving tourist facilities. Also give a suitable title. (8 Marks)



8. Complete the passage given below choosing the correct alternatives.

(½ x8=4 Marks)

Many people a) …………… have grown up in multi-child families b) ……………….. that a single child family is a very fortunate one. They mention such benefits c) ……………………. lack of competition d) ……………………. parental love in such families. According to them e) ……………………. of such children possesses a large wardrobe f) ……………………. clothes. But the picture is not g) ……………………. rosy. In spite of getting everything h) ……………………. children are very lonely and long for company.

a) (i) that (ii) which (iii) who (iv) which

b) (i) are thinking (ii) thinks (iii) have thought (iv) think

c) (i) like (ii) such (iii) instance (iv) example

d) (i) in (ii) of (iii) for (iv) about

e) (i) all (ii) each (iii) some (iv) one

f) (i) for (ii) of (iii) in (iv) on

g) (i) all (ii) so (iii) as (iv) such

h) (i) that (ii) those (iii) this (iv) these

9. Here are some notes about the annual function of Golden Jubilee School and College

in the diary of the Cultural Secretary of the college. Study the given notes and complete the paragraph that follows by filling up the blanks with the most appropriate option from those given. (4 Marks)

Notes in the diary

Celebration of annual function in institute.

The Mayor of the city-Chief Guest

Principal and the staff welcomed him

The Mayor's wife gave away prizes

The Principal hosted dinner

The annual function of the Golden Jubilee School and College a)………….. with great pomp and show. The Mayor of the city, b)……………………… on the occasion. c)…………………… by the Principal and the staff. d)……………………………….. the wife of the Chief Guest. A dinner was hosted by the Principal of the Golden Jubilee School and College.

a) (i) was celebrated (ii) is being celebrated

(iii) has been celebrated (iv) had been celebrated

b) (i) that was the Chief Guest (ii) Being the Chief Guest

(iii) who was the Chief Guest (iv) who was a Chief Guest

c) (i) was accorded a warm welcome on his arrival

(ii) has been accorded a warm welcome on his arrival

(iii) will be accorded warm welcome on his arrival

(iv) has been accorded a warm welcome on their arrival

d) (i) Prize were given to students (ii) Prize will be given away by

(iii) Prize had been given by (iv) Prizes were given away by

10. Rearrange the following to form meaningful sentences. The first one has been done

as an example for you. (4 Marks)

world/languages/there were/ dialects/ some 300 different / in the/

There were some 300 different languages and dialects in the world.

communications/ not matter/were slow/ it did/ between different/ when the/ parts of the world/

for a/ people / feel / our / times / the need / but / in / common language/

unconnected with / creation of/ the first solution / an / artificial language/ was the/ any / existing language/

invention / of a /natural/ based / on/ the / second solution/ a synthetic/

language/ was the/

11. Read the following conversation between a mother and daughter while watching a

cricket match. Complete the passage given below.

(1x4=4 Marks)

Mother: Who do you think will win the match?

Daughter: Who is wearing blue?

Mother: India

Daughter: Who are the men in yellow?

Mother: They are the Australians

Daughter: They will surely win the match.

Mother: Oh! Why do you feel so?

Daughter: There are 11 of them against just two Indians.

The mother asked her daughter who a)…………………………… The daughter enquired who the ones in blue were. The mother replied that they were Indians. The girl then wanted b) …………………………… When the mother said that they were Australians, the daughter emphatically c) ……………………………. The mother d) ……………………. . The daughter replied that there were 11 of them against just two Indians.

12. Complete the following news reports accompanying the following headlines by

filling in the blanks. (1x4=4 Marks)

a) Drinking and Driving Banned

Drinking and driving ____________________.

b) Two killed in Accident

Two_________________________ between a car and a truck due to the fog on

the roads

c) Drive against Illegal Constructions launched.

The police_________________________ illegally constructed houses in


d) Cold wave claims 125 lives in country

The cold wave in North India ____________________ 125 people.



13 (A). Read the passages given below and answer the questions that follow by

choosing the correct options.

(3 Marks)

(A) All in a hot and copper sky,

The bloody Sun, at noon,

Right up above the mast did stand,

No bigger than the Moon.

a) How is the Sun different now from the Sun earlier?

The sun is hot now but earlier the sun was glorious

The sun is glorious and red now but earlier the sun was hot

There is no Sun now only fog and mist

The Sun was large earlier but now it is small

b) Why are the sailors unable to move at this moment?

They are stuck in the land of ice and snow

They are unable to move because they were surrounded by icebergs

There is no breeze to help them sail.

The rotting vegetation does not allow them to sail.

c) Name a poetic device used in the above lines.






CAESAR: And you are come in very happy time, (3 Marks)

To bear my greeting to the senators

And tell them that I will not come to-day:

CALPURNIA: Say he is sick.

a) Whom does Caesar greet in the first line?


Decius Brutus



b) What message does Caesar want to send to the senators?

He will not come to the Senate.

He wants to greet the senators

He is afraid to move out of the house

He is sick

c) What makes Caesar change his mind?

He is feeling better

He wants to rejuvenate Rome and give it new blood

He is afraid of what the Senators will think of him.

The information that the Senators plan to give him a crown that day

13 (B). We watched the other people getting up to leave. I didn't believe the grass would

be empty, all around us ... that we would be alone in this place.

(3 Marks)

a) Where was the speaker of these lines?

b) Who were the others? Why were they leaving?

c) What decision did Grandmother take? What does this tell you about her?

14. Answer any four of the following questions. (2x4=8 Marks)

Why did Ali not come to the Post Office for several days? Why was he impatient when he finally returned to the Post Office?

Why did the frog observe the animals who came to hear the nightingale

with joy, which was both sweet and bitter?

Why does the woman turn away from the lake in agitation?

The crowd in Julius Caesar does not understand the speech of Brutus. Comment.

Why does the Ancient Mariner stop and tell his tale to the Wedding Guest?

15. Bring out the use of the supernatural in The Rime of the Ancient Mariner.

(6 Marks)


Mark Antony in 'Julius Caesar' says,

'Now let it work. Mischief, thou art afoot,

Take thou what course thou wilt!'

How was Antony successful in instigating the people of Rome against the conspirators? Write your answer in about 150 words.

Class X




Code No. 101


Marking Scheme


Objective: Local and global comprehension of a poem.

Marking: 5 marks-½ mark for each correct answer.

appealing/ asking/ pleading



disintegrates/ breaks

crushed/ destroyed/ broken/ shattered

equates/ compares

solution/ suggestion/ remedy

resolute / unwavering/strong/ stout



Objective: To identify the main points in a text.

Marking: 5 marks-1mark for each correct answer.

a spiritual leader

an Italian

gave the vehicles a complete white look and the insignia of the Vatican City.

he cannot use the other vehicles in the garden


Objective: To identify the main points in a text.

Marking: 5 marks-1mark for each correct answer.

use sounds, smells and movements

expressing joy or anger or fear.

a series of organs to produce sounds.

logical thinking.

5. vibrate.

Objective: To identify the main points in a text.

Marking: 5 marks-1mark for each correct answer.

people needing transplant outnumber donors

shortage of donors

locating donors quickly after death

of emotional reasons




Objective: To use the given verbal input in a short sustained piece of writing involving

description of an event. 4 marks

Marking: Content 2 marks

Expression (Fluency and Accuracy) 2 marks

Under content credit should be given for the candidate's creativity in presenting ideas.

However, some of the following points may be included.

Birthday Party

Value Points

Venue, Time, Date

People who attended the party.

Celebration details (cake, candles, music, games etc)

Gifts received

Food/ dinner

Personal Reaction

NOTE: Refer to the Writing Assessment Scale.

Objective: Writing a letter to the editor using appropriate style and language. (8 Marks)

Marking: Content 4 marks

Fluency 2 marks

Under Content 2 marks

Under content credit should be given for the candidate's creativity in presenting ideas.

However, some of the following points may be included.

Value Points

Nuisance created by stray animals:

A regular feature on many roads


traffic jam


unhygienic conditions


strict action against owners

building of animal shelters

creating public awareness

To plan, organize and present ideas coherently in an article. (8 Marks)

Marking: Content 4 Marks

(Fluency) 2 Marks

Accuracy 2 Marks


Under content credit should be given for the candidate's creativity in presenting ideas.

However, some of the following points may be included.

Appropriate title

Unsafe conditions for tourists

increasing attacks on foreign tourists

overcharging, cheating & begging.

littering, dirtying tourist spots.

Impact on tourists

will reduce visitors to the country.

will discourage domestic tourism.

will project a bad image of the country.

will lead to decrease in income.


create awareness

strict monitoring and policing for safety.

stringent punishment.

better publicity

improved facilities like hotels, guides etc.



Marking: 4 marks-½ mark for each correct answer.

a) who

b) think

c) like

d) for

e) each

f) for

g) so

h) these

Marking: 4 marks-1 mark for each correct answer.

was celebrated

who was the Chief Guest

was accorded a warm welcome on his arrival

Prizes were given away by

Marking: 4 marks-1 mark for each correct answer.

It did not matter when the communications between different parts of the world were slow

But in our times people feel the need for a common language

The first solution was the creation of an artificial language unconnected with any existing language

The second solution was the invention of a natural language based on a synthetic language

Marking: 4 marks-1 mark for each correct answer.

who she thought would win the match

to know who the men in yellow were

replied they would surely win the match

wanted to know why she felt so

Marking: 4 marks-1 mark for each correct answer.

has been banned/ is banned

people were killed in an accident

have/ has launched a drive against

has already claimed the life of



(A) Marking: 3 marks-1 mark for each correct answer.

The sun is hot now but earlier the sun was glorious

There is no breeze to help them sail.



Decius Brutus

He will not come to the Senate.

The information that the Senators plan to give him a crown that day

(B) Marking: 3 marks-1 mark for each correct answer.

In Kruger park

The others were the refugees who had been forced to leave their native land due to the attack by the bandits. They had to continue their journey to a place of safety

To continue the journey without waiting for Grandfather. It shows that the grandmother is mature, practical and sensible

Marking: 8 marks-2 marks for each correct answer. 2x4=8 Marks

Was a regular visitor but because of ill health, he could not visit the post office. His end was near. He was exhausted both physically and emotionally. The consciousness that his end was near made him impatient and he was curious to know whether there was any letter for him. (The Letter)

The joy was sweet because the concert in which the nightingale would sing would gain him a good amount of money. It was bitter because he was extremely jealous of the popularity that the nightingale was enjoying. He feared that his unrivalled position would be usurped. (The Frog and The Nightingale)

The woman turns away in agitation because her illusion about her youth and beauty is broken. She is upset to see age catching up with her. She can't bear to look at her wrinkled face. (Mirror)

The crowd doesn't understand his speech because; (Julius Caesar)

He is matter of fact and intellectual. He appeals to the mob's sense of logic and reason

He doesn't appeal to their emotions

Whatever he says in his speech is disproved by Antony's passionately presented speech in favour of Julius Caesar

The ancient mariner is terribly weighed down under guilt and the sin that he has committed by killing the benevolent albatross. He is restless and desperate to be relieved of this burden by telling his story to the wedding guest. It would amount to confessing his sin. (The Rime of the Ancient Mariner)

Use of Supernatural in The Rime of the Ancient Mariner. (any eight of the following value points) 6 Marks

The very description of the ancient mariner and the look in his eyes, his skinny hands lend the supernatural element to the poem right at the beginning.

There is more to his "glittering eye" than mere madness, as he is able to compel the Wedding Guest to listen to his story with the fascination of a three-year-old child. Although he is clearly human, the Ancient Mariner seems to have a touch of the otherworldly in him.

 The emergence of the Albatross  from the mist, and the sailors revering it as a sign of good luck, as though it were a "Christian soul" sent by God to save them.

The mariner is hounded by disaster and supernatural forces after killing the albatross

Coleridge clearly tries to make the supernatural elements of the poem appear as integral parts of the natural world.

His underlying theme is that all things that inhabit the natural world have an inherent value and beauty, and that it is necessary for humanity to recognize and respect these qualities.

The initial descriptions of the ship and its crew are fairly realistic, but as the ancient mariner undergoes his quest for understanding and redemption, the supernatural world increasingly engulfs him.

His world becomes nightmarish when contrasted with the realistic world that he has left behind.

For much of the poem, the mariner is adrift in the middle of the ocean, symbolically cut off from all human companionship. The mariner kills the albatross whose spirit takes its revenge on all the mariners. They face utter drought in spite of water being everywhere. The ship is becalmed- As idle as a painted ship / Upon a painted ocean.

Sailors' senses assaulted with huge icy forms, terrifying sounds, and bewildering echoes.

Supernatural beings appear in the poem as symbolic or allegorical figures, representing the forces of nature, life, death, and retribution.

The mariner confronts these figures and must ultimately appease them in order to obtain his salvation.


Mark Antony's Speech

All the eight of the following Value Points.

Mark Antony's funeral oration--manages to turn the mob against the conspirators. He uses many rhetorical tricks to persuade the people to go against the conspirators

He dramatically enters with Caesar's body to win the sympathies of the crowd and starts out by addressing the crowd as "Friends"

By calling Brutus noble and honourable repeatedly, he conveys a sense of sarcasm

Rebuts Brutus' statement that Caesar was ambitious and starts turning the crowd against the conspirators. This has an effect of causing the crowd to believe Brutus is lying and maybe everything he has said may be questionable.

Antony then teases the crowd with Caesar's will, which they beg him to read, but he refuses. Antony tells the crowd to "have patience" and expresses his feeling that he will "wrong the honourable men whose daggers have stabbed Caesar" if he is to read the will. The crowd yells out "they were traitors" and have at this time completely turned against the conspirators and are inflamed about Caesar's death.

Next, Antony humbles himself as "no orator, as Brutus is" hinting that Brutus used trickery in his speech to deceive the crowd.

After that Antony deals his final blow by revealing to the crowd Caesar's will, in which "To every Roman citizen he gives, to every several man seventy-five drachmas" as well as land. He thus appeals to their sense of greed. He then asks the crowd, "Here was a Caesar, when comes such another?" which questions the conspirators' ability to lead.

The people seem to find it easier to accept Antony, an emotional and sincere speaker, than Brutus who appears arrogant and forceful.

Note: 1. 4 marks for content - eight value points to be included - half mark for

each value point

2. 2 marks for expression as shown below:

2 marks-Effective Organisation with very few errors.

1 mark-Some weaknesses in Organisation; fairly frequent language errors

0 mark-Poor Organisation; many language errors